At Luxetus, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

**Refund Eligibility:**
1. To be eligible for a refund, you must request it within 15 days of the delivery date.
2. The item can be used, but it must be in a reasonable condition that reflects only typical wear and tear.
3. Proof of purchase, such as a receipt or order confirmation, is required for all refund requests.

**How to Request a Refund:**
1. To initiate a refund, please contact our customer service team at luxetuscompany@gmail.com
2. Provide your order number, the reason for the refund request, and any relevant photos if the item is damaged or defective.

**Refund Process:**
1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

**Non-Refundable Items:**
1. Sale items or gift cards are not eligible for refunds.
2. Items that are excessively worn, damaged, or missing parts for reasons not due to our error will not be refunded.

**Exchanges:**
1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at luxetuscompany@gmail.com

If you have any questions about our refund policy, please contact us at luxetuscompany@gmail.com